Privacy Policy

At sales.kodepos.co.id, operated by Kodepos Digital Solutions, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our platform and related services for Sales, Marketing, CRM, and Service.

1. Who We Are

Our website address is https://sales.kodepos.co.id.
We are a business platform run by Kodepos Digital Solutions, headquartered in Jakarta, Indonesia, with supporting operations in Detroit, Michigan, USA.

For privacy-related inquiries, you may contact us at:
📧 privacy@sales.kodepos.co.id

2. Information We Collect

We collect different types of information to provide and improve our services:

a. Personal Information

When you register or request a demo, we may collect:

  • Name

  • Email address

  • Company name

  • Phone number

  • Billing and address details (for paid accounts)

b. Technical Data

We automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Time zone settings and location

  • Referring URL and browsing actions

c. Usage Data

Data on how you interact with our platform, such as pages visited, time spent, and feature usage.

d. Cookies and Tracking Data

We use cookies, beacons, and other tracking technologies for login sessions, analytics, and personalization.
You may disable cookies in your browser settings, but some platform functions may not work properly.

3. How We Use Your Information

We use your data to:

  • Operate and maintain our platform

  • Improve product performance and user experience

  • Provide customer service and technical support

  • Send product updates, promotions, or security alerts

  • Process subscriptions and transactions

  • Ensure compliance with applicable laws and user agreements

We never sell or rent your data to third parties.

4. Sharing of Information

Your personal data may be shared only as necessary for the operation of our services:

  • Service Providers: We partner with secure third parties (e.g., payment gateways, analytics tools, CRM integrations).

  • Legal Requirements: We may disclose information if required by law or to protect rights and safety.

  • Corporate Transitions: In the event of a merger or asset transfer, user information may be part of that transaction.

All third parties are bound by confidentiality and data protection agreements.

5. Data Retention

We retain user data only for as long as required to:

  • Deliver requested services

  • Fulfill legal and accounting obligations

  • Improve future service delivery

Inactive accounts and non-essential data may be anonymized or deleted after 24 months of inactivity.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data.

  • Correction: Request updates or corrections to inaccurate data.

  • Deletion: Request deletion of your personal data (“Right to be Forgotten”).

  • Restriction: Limit how your data is used.

  • Portability: Receive your personal data in a structured, machine-readable format.

  • Withdraw Consent: Stop email or marketing communications at any time.

To exercise these rights, contact us at privacy@sales.kodepos.co.id.

7. Security Measures

We take your data protection seriously.
Kodepos Platform uses:

  • Encrypted HTTPS connections

  • Secure servers hosted in regulated data centers

  • Regular cybersecurity audits

  • Access controls and data minimization policies

While we strive for full security, no system can guarantee 100% absolute protection.

8. Cookies Policy

We use cookies to:

  • Remember your login settings

  • Improve site functionality

  • Analyze traffic and performance metrics

You can configure your browser to refuse all or some browser cookies. However, this may limit certain functionalities of our platform.

9. Third-Party Tools

Our platform integrates trusted external tools such as:

  • Google Analytics – website analytics

  • Stripe / Midtrans – payment processing

  • Mailchimp / Brevo – email marketing

  • Meta & LinkedIn Ads – retargeting and outreach

Each partner maintains its own privacy policy. We recommend reviewing them for detailed information.

10. Data Transfers

Your data may be transferred between our Indonesian and U.S. offices for operational purposes.
We ensure any cross-border data transfers comply with GDPR, CCPA, and Indonesian UU No. 27/2022 regulations on personal data protection.

11. Data Breach Protocol

In case of a data breach, we will:

  1. Investigate and contain the issue immediately.

  2. Notify affected users within 72 hours (as required by law).

  3. Cooperate with authorities and follow proper remediation steps.

12. Children’s Privacy

Our services are not directed at individuals under the age of 18.
If we discover that we have unintentionally collected data from minors, we will take immediate action to delete such information.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates in technology, legal requirements, or business practices.
Changes will be announced through the website and by email notifications to registered users.
The “Last Updated” date at the top of this page indicates the latest version.

14. Contact Us

If you have any questions or requests related to your personal data or this policy, contact:

Kodepos Digital Solutions
📧 Email: privacy@sales.kodepos.co.id
📞 Phone: +62 21 5678 4321 (Indonesia) | +1 248 495 7183 (USA)
🏢 Address (Indonesia): EightyEight @Kasablanka Tower A, 10th Floor, Jl. Raya Casablanca No. 88, Jakarta Selatan 12870
🏢 Address (U.S.): 1420 Washington Blvd, Suite 301, Detroit, MI 48226